Privacy Policy
Effective Date:
respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit , contact us, request certification, buy or sell a system, use technical support, submit forms, or otherwise interact with us.
1. Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, company name, payment-related details, product details, system specifications, service requests, support messages, photos, diagnostic information, transaction records, and any other information you choose to provide.
We may also collect technical information automatically, including IP address, browser type, device type, operating system, referring pages, pages visited, timestamps, approximate location, cookie identifiers, analytics data, and website usage information.
2. Equipment, Diagnostic, and Support Information
If you send, deliver, sell, certify, inspect, or service equipment through us, we may collect and process information related to that equipment, including serial numbers, part numbers, component details, hardware condition, service history, diagnostic results, operating status, photos, videos, support notes, and written certification records.
You are responsible for removing, backing up, or protecting personal, confidential, business, regulated, or sensitive data stored on equipment before providing it to us. We do not request unnecessary access to personal files, but diagnostic or support work may expose us to visible file names, settings, logs, software, or system data.
3. How We Use Information
We use information to operate the website, respond to inquiries, provide quotes, evaluate systems, buy and sell equipment, perform certification, provide technical support, process payments, ship products, document transactions, prevent fraud, improve services, maintain security, comply with legal obligations, resolve disputes, enforce agreements, and communicate with you about services, updates, or offers.
4. Payments
Payments may be processed by third-party payment processors. We do not control every aspect of their systems or privacy practices. Payment processors may collect and process payment card details, billing information, fraud signals, and transaction data according to their own policies. We generally do not store full payment card numbers on our website.
5. Cookies, Analytics, and Tracking Technologies
We may use cookies, pixels, analytics tools, server logs, embedded content, and similar technologies to operate the website, remember preferences, measure performance, improve marketing, understand visitor behavior, prevent abuse, and secure the website. You can adjust browser settings to block or delete cookies, but some features may not work properly.
6. How We Share Information
We may share information with service providers and partners who help us operate the business, including hosting providers, website platforms, payment processors, shipping carriers, email providers, CRM systems, analytics providers, remote support tools, fraud prevention providers, contractors, professional advisors, legal authorities, and transaction counterparties where necessary.
We may also disclose information to comply with law, enforce our rights, protect safety, investigate fraud, respond to legal process, complete a business transfer, collect unpaid amounts, or defend against claims.
7. We Do Not Sell Sensitive Personal Information
We do not intentionally sell sensitive personal information. We also do not knowingly collect sensitive personal information unless you choose to provide it or it is incidentally present on equipment, in support materials, or in communications you submit.
8. Marketing Communications
If you provide contact information, we may send service-related messages, transactional notices, quotes, updates, or marketing communications where permitted by law. You may unsubscribe from marketing emails using the unsubscribe link where available or by contacting us. We may still send non-marketing messages related to transactions, safety, service, legal matters, or account issues.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, server, email system, payment platform, shipping process, or support tool is completely secure. We cannot guarantee absolute security and are not responsible for unauthorized access caused by circumstances outside our reasonable control.
10. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business records, document certifications, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, support tax and accounting requirements, and protect our rights. Retention periods may vary depending on the type of information and the reason it was collected.
11. Your Privacy Choices
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding certain personal information. You may also have the right to opt out of certain marketing or tracking activities. To make a request, contact us using the email below. We may need to verify your identity before fulfilling a request.
12. California, State, and International Privacy Rights
Privacy rights vary by location. If a state, national, or international privacy law applies to you, we will honor applicable rights required by that law. This may include rights under U.S. state privacy laws, the California Consumer Privacy Act as amended, or similar laws where applicable. We do not represent that every such law applies to every visitor or transaction.
13. Children’s Privacy
Our website and services are intended for adults and business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take reasonable steps to delete it where required.
14. Third-Party Websites and Embedded Content
Our website may include links, embedded content, scripts, forms, payment tools, scheduling tools, maps, videos, or other features provided by third parties. Third parties may collect information according to their own policies. We are not responsible for third-party privacy practices, content, security, or availability.
15. Business Transfers
If our business, website, assets, customer records, inventory, or operations are sold, merged, financed, reorganized, transferred, or involved in due diligence, information may be disclosed or transferred as part of that transaction.
16. International Visitors
If you access the website from outside the country where we operate, you understand that your information may be processed in a country with different privacy laws than your location. By using the website or submitting information, you consent to that processing where permitted by law.
17. Changes to This Privacy Policy
We may update this Privacy Policy at any time. The updated version will be posted on this page with a revised effective date. Continued use of the website or services after updates means you acknowledge the revised policy.